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Orange background with ultra marine blue Keelman Homes and Karbon Homes logos

Keelman Karbon Complaints, Compliments and Suggestions Policy Update

We have worked with Karbon Homes to make some updates to our joint Complaints, Compliments and Suggestions Policy.

Publication

Warning: Scam Calls & Texts Impersonating a contractor

We’ve been made aware of a suspicious company contacting our tenants. Here's what to do if they contact you.

Update
Orange background with ultra marine blue Keelman Homes and Karbon Homes logos

Keelman Karbon Complaints, Compliments and Suggestions Policy Update

Revisions to our joint policy with Karbon Homes has been made reflecting launch of Karbon’s Feedback Team in May 2025

Publication
Orange background with ultra marine blue Keelman Homes and Karbon Homes logos

Keelman Karbon Complaints, Compliments and Suggestions Policy Update

In April 2024 the Housing Ombudsman updated their Complaint Handling Code.

Update

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We are proud to work in partnership with Karbon Homes and Homes England.

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