We have worked with Karbon Homes to make some updates to our join Complaints, Compliments and Suggestions Policy.

We’re committed to making sure you feel safe and secure in your home. Most people make our communities a great place to live, but if you’re experiencing anti-social behaviour (ASB), the Community Safety Team at Karbon Homes is here to support you with advice and action.

Looking to find out how we performed in 2025/26? We've published our results.

Social Tenants Access to Information Requirements (STAIRS) - What does this mean for you as our tenant?

We’ve been made aware of a suspicious company contacting our tenants. Here's what to do if they contact you.

If you've been thinking about retraining or upskilling but didn't know where to start, a new partnership in the North East could be exactly the opportunity you've been waiting for.

Did you know that Keelman customers aged 50+ can access a free telephone befriending service called Silver Talk?

At Keelman Homes, we know that the rising cost of living is putting pressure on many households. That’s why we want to make sure our tenants know about the free help available to them locally.

Keelman Homes recently spoke to Karbon Homes Customer Accounts Team Manager, Ruth Shrimpton-Dean about the dangers of looking to resolve those financial issues via loan sharks and what support is available.

Keelman Homes carried out a self assessment against five consumer standards set by The Regulator of Social Housing.

Staff from Keelman Homes, the charitable housing provider committed to delivering high-quality affordable homes in Gateshead, recently visited CoreHaus Modular Housing Solutions at their development in Seaham to learn firsthand about how modular housing could shape future developments in the region.

Close to 650 social housing properties across the North East will benefit from an £8.3m capital injection to significantly improve energy efficiency in people’s homes, tackle fuel poverty and help reduce carbon emissions.