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Keelman Karbon Complaints, Compliments and Suggestions Policy Update

Posted: 27 Jun 24

In April 2024 the Housing Ombudsman updated their Complaint Handling Code.

Update

Keelman has reflected these changes in our joint policy with Karbon which is available to download below.

Downloads

Keelman Homes Karbon Joint Complaints, Compliments and Suggestions Policy Jun24 (pdf)

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Complaint Handling Code Self-Assessment

Keelman Homes completed a self-assessment against the regulation complaint handling code.

Publication

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