Vision, Mission, Values

We care about our customers
We are passionate about our social purpose. We understand pressures faced by everyday people in Gateshead and we do what we can to help improve their lives.

We value quality
We want our customers to feel proud of their home by making sure homes are well maintained and new homes are delivered to top standards.

We are focused on affordability
We strive to keep costs as low as possible for our tenants and to achieve good value for money, making money go further by choosing carefully where to focus our spending.

We are trustworthy
We are a trusted and professional partner, committed to delivering on our priorities and promises.

We are ambitious
We are ambitious and we embrace new opportunities to improve our offer to customers and staff.

We are mindful of the environment
We aim to do our bit for the planet by considering the impact our decisions have on the environment and we will try to reduce our CO2 footprint.