We are committed to delivering the best possible services to you. Your feedback plays an important role in helping us to understand what’s working well and where we could do better. We will always prioritise our existing customers and ensure that our customers are kept at the heart of decision making.
You can provide us with your feedback by letting us know your thoughts in a comment, compliment or complaint.
Tenant Satisfaction Measures (TSM)
The Regulator of Social Housing has introduced performance measures called Tenant Satisfaction Measures (TSMs) that are intended to make landlords’ performance more visible to tenants, and help tenants hold their landlords to account.
At Keelman Homes, it is important for us to listen to our tenants so that we know what’s going well and where we can strengthen our services.
Our Performance and Service Improvement Report
The Housing Ombudsman require us to produce an annual Complaints Performance and Service Improvement Report for scrutiny and challenge.
Complaints
We work hard to give you a brilliant service, but we know that sometimes things do go wrong. If you feel like the service you have received from Karbon Homes hasn’t been up to scratch, please let us know.
Alternatively, if you would like to log your complaint directly with Keelman Homes, this can either be sent via email to enquires@keelmanhomes.org or you can call us on 0191 432 5820,
