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Just Moved In?

Welcome to your new home! We hope you love it and will enjoy living here.

Who are Keelman Homes?

Keelman Homes are your landlord. We are a locally based registered provider for affordable homes in Gateshead. In concentrating our efforts in this part of the world we believe we can make a real difference. We are extremely proud of our track record for delivering homes, providing a secure shelter to our long-term renters and help for first time buyers.

We also want to ensure our residents receive the best possible service so that they feel safe, comfortable and supported in their homes. This is why we have teamed up with Karbon Homes who will deliver all tenancy management services and responsive repairs to our 300 homes across Gateshead.

Who are Karbon Homes?

In 2023, Keelman Homes entered into a new partnership with one of the largest housing providers in the northeast, Karbon Homes. Karbon have a strong reputation for delivering excellent customer service to other housing providers through Karbon Solutions and we are confident Keelman Homes’ tenants will really enjoy the service they receive.

So far, surveys carried out during our first year of working with Karbon show that over 90% of customers who received a repair are satisfied with their new repairs service. Over 95% confirmed that they found the workers friendly and felt their homes were treated with respect. We are pleased our customers are happy with the service.

Moving in checklist

Here’s a checklist of things to do and think about when moving into your new home:

  • Register for council tax
  • Contact Royal Mail to have your mail redirected
  • Arrange contents insurance
  • Check the local authority website for your bin collection day
  • Contact utility companies includes water, gas and electricity suppliers and provide meter readings
  • Contact your bank, DVLA and TV Licensing to advise of your new address
  • Register with the local doctor and dentist

Getting to know your home

Water stop tap and meter

  • At sign-up you should have been provided with the location of your water stop tap and meter (if the property has one). If not, these are usually located under the kitchen sink, in a bathroom cupboard or near your boiler. It is worth locating this tap shortly after moving into the property.
  • If you have a leak, turn the stop tap to stop water flow. After shutting off the water supply you will need to run all of the taps in the property to drain any water already in the system.
  • If this does not work and the leak is continuing, then call Karbon to report the issue.

Electricity

  • The electricity to your property is supplied via the meter. At sign-up you should have been provided with the location of your electric meter. If not, it is worth locating this tap shortly after moving into the property.
  • From the meter, cables run out to your consumer unit (often referred to as a fuse box). This contains the main on/off switch and a number of Miniature Circuit Breakers (MCBs), which protect individual circuits.
  • The MCB will automatically disconnect the supply of electricity if one of the circuits is overloaded or there is a fault. You can reset an MCB by simply switching it back to the ‘on’ position.

Gas

  • As with the electricity supply, the gas supply to your property comes from the meter outside. At sign-up you should have been provided with the location of your gas meter. If not, it is worth locating this tap shortly after moving into the property.
  • If you think you have a gas leak, exit the property and contact the gas emergency number on 0800 111 999. If you need to turn your gas off, turn the valve/handle on the gas meter in the meter cupboard outside your property to “OFF”.
  • Please read our leaflet on “Understanding Your Meter” to get further information on your meter to assist with setting up your utility bills.

Heating and hot water system

  • Your new home has been fitted with a modern, energy efficient heating and hot water system. Operating instructions and further information on the heating and hot water system can be found in the welcome pack.
  • The heating system in your home will be checked and serviced at least once a year by a suitably qualified engineer to ensure it remains safe and comply with warranty requirements. You must allow access to an engineer in order that this can be carried out.
  • If you have any issues with your boiler, first try our useful hints and tips, or call Karbon if the problem persists.

Useful links

You will need to find out who your current suppliers are and register with them before we can book your gas and electric checks in.

Report a repair

We hope that you have found your house in a good condition and are looking forward to making it your home. As your landlord we want to keep your home in good order and maintain it properly. As a tenant you share this responsibility for looking after your home. A breakdown of who is responsible for what repairs can be found here.

However, we understand that repairs are a fact of life!

Keelman Homes have employed Karbon Homes as our service provider for all repairs which are our responsibility as your landlord. If you need to report a repair, please report these directly to Karbon:

Phone: 0808 1640 111
Online: www.karbonhomes.co.uk/customer-area/my-repairs/

Our Partners

We are proud to work in partnership with Karbon Homes and Homes England.

Karbon Homes
Homes England
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