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Articles tagged as ‘Complaint Handling’

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Complaint Handling Code Self-Assessment and Complaints Report 2025/26

Keelman Homes completed a self-assessment against the regulation complaint handling code 2025/26

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Keelman Karbon Complaints, Compliments and Suggestions Policy Update

We have worked with Karbon Homes to make some updates to our joint Complaints, Compliments and Suggestions Policy.

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Keelman Karbon Complaints, Compliments and Suggestions Policy Update

Revisions to our joint policy with Karbon Homes has been made reflecting launch of Karbon’s Feedback Team in May 2025

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Complaint Handling Code Self-Assessment and Complaints Report 2024/25

Keelman Homes completed a self-assessment against the regulation complaint handling code 2024/25

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Latest

Complaint Handling Code Self-Assessment

Keelman Homes completed a self-assessment against the regulation complaint handling code.

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Latest

Keelman Karbon Complaints, Compliments and Suggestions Policy Update

In April 2024 the Housing Ombudsman updated their Complaint Handling Code.

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