We want to make sure your home is great place to live and in good condition. This includes, finishing repairs that we’re responsible in a reasonable time and making sure plumbing, electricity, gas, water supplies and the structure of the home are properly maintained.
We know that sometimes our service isn’t up to scratch and that this can lead to customers making disrepair claims in which they take legal action against landlords (like Keelman) for failing to repair homes.
We’ve become aware that some claims management companies are contacting customers and encouraging them to make legal claims for housing disrepair. Sometimes, these companies lock customers into complex legal processes that can put them at serious financial risk, and in some cases the approaches may even be fraudulent.
We want you feel supported, not pushed into making legal claims. If you’re unhappy with any part of our repairs service, we encourage you to get in touch so they can put things right. Keelman Homes and Karbon Homes have a joint complaints, compliments and suggestions policy – you can contact either organisation if you have something to report and we will make sure any issues are effectively handled by the correct service area.
Other support is available
Please remember that all reputable law firms are regulated by the Solicitors Regulation Authority (SRA). You can also get free and independent advice from trusted organisations such as:
- Citizens Advice
- Shelter
- Housing Ombudsman Service
Our priority is to keep you safe and comfortable in your home. If you have any repair issues please contact our partner Karbon Homes by emailing info@karbonhomes.co.uk or by calling 0808 164 0111 so problems can be fixed quickly without the need for you to face unnecessary stress, financial risks or misleading advice.
To find out more about disrepair claims and claims management companies, visits Karbon Homes website.
