| Measure | 26/27 Target | 26/27 Q1 |
| Asset and Compliance | ||
| Properties with valid LGSR (statutory) | 100.00% | 100.00% |
| Shared Ownership properties with a valid LGSR (non-statutory) | 100.00% | 100.00% |
| Properties with valid EICR | 100.00% | 100.00% |
| Carbon Monoxide Alarms are installed in all homes that require them | 100.00% | 100.00% |
| Domestic Smoke Detection meets the requirements of the Smoke and Carbon Monoxide Alarm Regulations 2022 | 100.00% | 100.00% |
| Stairlifts will be serviced at 12 monthly intervals and through-floor lifts every 6 months | 100.00% | 100.00% |
| % of stock compliant with Decent Homes Standard | 100.00% | 100.00% |
| Leasehold properties: | ||
| % of properties with valid asbestos management surveys (AMS) | 100.00% | 100.00% |
| % of properties with valid Fire Risk Assessments (FRAs) | 100.00% | 100.00% |
| % of properties with valid Electrical Installation Certificate Reports (EICRs) | 100.00% | 100.00% |
| Awaab’s Law | ||
| % Emergency hazards completed within 24 hours | 100.00% | 100% |
| % Cases where works have commenced within 5 working days of the identification of a significant hazard | 100.00% | 100% |
| % Written summaries sent to customers within 3 working days of investigation | 100.00% | 100% |
| Repairs | ||
| % of Emergencies attended with 24 hours, made safe or completed | 99.75% | 100% |
| % of Routine (20 working day) jobs completed within timescale | 90.00% | 89.10% |
| % of appointments made and kept | 98.00% | 99.21% |
| Voids and Allocations | ||
| Percentage of Dwellings Vacant and Available to let | 0.35% | 0.00% |
| Percentage of Dwellings Vacant and Unavailable (with voids team). | 0.35% | 0.00% |
| Stock turnover as % of all affordable housing stock (excludes shared ownership) (annual target) | 4.00% | 0% |
| Income | ||
| Rent collection for current and former tenants as % of net rent debit, adjusted for expected HB and UC | 98.00% | 103.17% |
| Current tenant rent arrears net of expected HB and UC as % of net rent debit | 3.75% | 4.19% |
| Former tenant rent arrears as percentage of net rent debit | 0.90% | 0.94% |
| Housing | ||
| Report quarterly on the number of anti-social behaviours cases reported. | Report only- no target | 1 |
| Housing evictions | Report only- no target | 0 |
| Housing decants | Report only- no target | 1 |
| Customer Complaints and Feedback | ||
| Stage 1 Complaints receieved per 1000 Homes | Report only- no target | 29 |
| Stage 2 Complaints receieved per 1000 Homes | Report only- no target | 3 |
| % of Complaints resolved within agreed timescale within calendar month | 100.00% | 100% |
| Number of compliments received from Keelman customers | Report only- no target | 5 |
| Number of suggestions received from Keelman customers | Report only- no target | 0 |
| % of tenants satisfied with the overall repairs service | 95.00% | 70.6% |
| % of tenants satisfied with the quality of the completed repair | 95.00% | 81.3% |
Our Partners
We are proud to work in partnership with Karbon Homes and Homes England.
