We closely monitor customer satisfaction, feedback and other key performance indicators with specific targets to measure ourselves against. This helps us to understand how well we’re doing and where we need to improve.
We have a responsibility and opportunities to help protect the environment for future generations
We consider the environmental impact of everything we do. As a socially responsible business we are committed to manage the environmental impact of our operations and help reduce fuel poverty for our tenants
78% of our homes are EPC C or higher
Our median Standard Assessment Procedure (SAP) for our portfolio is 81, which is a band B, so we are well on our way to achieving our target. This is also above the national median rating for England, which is 68, a Band D.
