In line with the Ombudsman requirement for all registered providers of affordable housing (who are also members of the Housing Ombudsman) we have carried out our self-assessment. You can view our self assessment by following this link: Complaint Handling Code Self-Assessment 2024
[ssba]In April 2024 the Housing Ombudsman updated their Complaint Handling Code. Keelman has reflected these changes in our joint policy with Karbon. To view the policy, follow the link below. Keelman Karbon Joint Complaints Compliments and Suggestions Policy- June 24
[ssba]In December of 2023, we reached out to our tenants to complete our annual tenant satisfaction survey. 21% of Keelman tenants and leaseholders took part in the survey. 10 participants won a £50 gift voucher for taking part. Below we share with you our official report and look forward to running our survey again in… Read the full article →
[ssba]Affordable housing provider Keelman Homes is teaming up with Northern housing association Karbon Homes to provide value for money tenancy services for its current and future customers through Karbon’s cost sharing vehicle (CSV) Karbon Solutions. The new partnership will see Karbon deliver all tenancy management services and responsive repairs to over 300 Keelman homes across Gateshead. Christine… Read the full article →
[ssba]Jennifer Elliot has stepped down as a Board Member for Keelman Homes in May 2023. Jennifer, a Neighborhood Housing Officer for the Byker Community Trust, joined the Keelman Board in January 2020 and has been a valued member of the team. She has provided the organisation with knowledge and expertise in the housing sector and… Read the full article →
[ssba]