In line with the Ombudsman requirement for all registered providers of affordable housing (who are also members of the Housing Ombudsman) we have carried out our self-assessment. You can view our self assessment by following this link: Complaint Handling Code Self-Assessment 2024
[ssba]In April 2024 the Housing Ombudsman updated their Complaint Handling Code. Keelman has reflected these changes in our joint policy with Karbon. To view the policy, follow the link below. Keelman Karbon Joint Complaints Compliments and Suggestions Policy- June 24
[ssba]Introduction Keelman Homes is committed to providing excellent homes and housing services to the people of Gateshead, and we work hard to make sure that we meet the high standards we set ourselves wherever possible. Compliments from our customers tell us what we are doing well. When something goes wrong, feedback from complaints allows us… Read the full article →
[ssba]Privacy notice This privacy notice tells you what to expect when Keelman Homes Limited processes your personal data. It applies to personal data about applicants, customers and other service users. Controller Keelman Homes Limited is the data controller of all personal data that you provide to us. Our ICO Registration number is ZA587653. We have… Read the full article →
[ssba]Keelman Homes would like to thank Joseph Gardiner and Thomas Sutton for serving on the Keelman Homes Board. Both have resigned from the Keelman Homes board in February 2022 due to other commitments/duties they have to fulfil, but we are grateful for the commitment they showed to improve the lives of Keelman Homes tenants. We… Read the full article →
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